IllumiRate / Business / Software / Customer Support

Software : Customer Support


1 - 15 of 15 entries.

  • Zendesk
    Offers web-based customer service software & help desk support ticket solution used by over 75,000 organizations worldwide.
  • Ada Support
    Offers an AI-powered chatbot platform that enables enterprise businesses to automate customer service that saves time, reduces cost & strengthens the customer experience. The company was founded on June 1, 2016 by David Hariri & Mike Murchison.
  • CallJoy
    Virtual customer service phone agent service which blocks spam calls, provides customers with basic business information & uses SMS text messages to send callers interactive options to complete their requests.
  • Drift
    Conversational marketing platform which helps businesses turn their web traffic into qualified leads using conversational bots to collect feedback. The company was founded in 2014 by David Cancel & Elias Torres.
  • Freshdesk
    Cloud-based customer support software that lets employees support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and their own branded site.
  • Gainsight
    SaaS platform which empowers companies to increase revenue, decrease customer churn & drive advocacy. Jim Eberlin & Sreedhar Peddineni founded the company in August of 2011.
  • Help Scout
    Easy-to-use cross-platform helpdesk software used by over 7,000 companies to improve customer service interactions. The company was founded in 2011 by Jared McDaniel, Denny Swindle & Nick Francis.
  • Kustomer
    Modern customer service tool that is built around unifying all customer history, data, conversations & business transactions. The company was founded by Brad Birnbaum & Jeremy Suriel on September 1, 2015.
  • LogMeIn
    Secure remote desktop access tool which was founded in 2003 by Marton Anka & Michael K. Simon.
  • Medallia
    Enterprise customer relationship management platform which empowers employees collect feedback & improve the customer experience. The company was founded in September of 2001 by Amy Pressman & Borge Hald.
  • NoMachine
    Fast remote desktop access solution which enables users to control any computer in the world and start working on it as if it was right in front of them.
  • ServiceNow
    Enterprise automation cloud platform which streamlines how work gets done to improve customer experiences. The company was founded in 2003 by Fred Luddy, David Loo, Don Goodliffe & Bow Ruggeri.
  • ShowMyPC
    Provides remote support and desktop sharing software which works instantly from the web browser.
  • TeamViewer
    Remote control, desktop sharing & web conferencing software founded by Tilo Rossmanith in 2005.
  • TrustYou
    Guest feedback & hotel reputation software which helps hotels improve the guest experience, increase online visibility, improve operations & drive more bookings. Benjamin Jost & Jakob Riegger founded the service in 2008.

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Last Updated: 20-Apr-2023